Worklynq

Industry guide

Restaurants & cafés

From opening checklists to supplier orders and guest feedback, here’s how a café or restaurant runs its week in Worklynq. The example is a two-location café — Downtown and Riverside — with an owner, two shift leads, and a small crew.

Built around Operations. The Operations module gives each store its own tickets and a day, week, and month calendar, and each store can have its own dashboard. Recurring checklists that create themselves Coming in the beta; until then, add them to the calendar as tickets.

Recommended setup

Business typeOperations
IndustryRestaurant or café
Work is organized byYour stores — one for each location (Downtown, Riverside)
ModulesOperations, Tickets, Dashboards & Reports, AI Search, Spaces, Knowledge Library, Customers, Order Tracking, Engagement
Ticket typesTask, Checklist, Maintenance Request, Supplier Order, Food Safety Issue, Guest Feedback, Staffing Request
ConnectionsSquare for your point of sale (link each Square location to its store) and QuickBooks for your books

You’ll pick all of this during setup, and you can change any of it later.

A week in Worklynq

  1. Mon

    Opening checklists run themselves

    The shift lead walks in and tells Assist “start my shift” — they’re on duty in Worklynq and clocked in on Square. Recurring Opening and Closing checklists appear for each store every morning and night, assigned to the shift lead, with the same color and marker so they never get mixed up with one-off requests. Each item — check fridge temperatures, set up the espresso machine, count the till — is ticked off inside the ticket.

  2. Tue

    The ice machine breaks

    A barista opens a Maintenance Request from their phone at Riverside, adds a photo, and the owner sees it on the store’s board. When the technician’s visit is booked, the date goes on the ticket so everyone knows.

  3. Wed

    Supplier orders

    The shift lead creates the weekly Supplier Order for milk and pastries. As it moves through its stages, the next shift can see exactly what’s been ordered and what’s arrived.

  4. Thu

    A guest complaint

    A guest emails about a cold sandwich. It becomes Guest Feedback with the details, the owner replies, and the follow-up is tracked to done — nothing slips.

  5. Fri

    Covering the weekend

    Someone calls in sick for Saturday. A Staffing Request goes out, a teammate picks it up, and the schedule for the day shows who’s covering.

  6. Sat

    A catering order

    A regular orders coffee and pastries for 30 for Monday morning. The barista adds it in Order Tracking — items, pickup, ready by 8:00 — and it lands in the New column. The kitchen moves it to In progress on Monday, then Ready, and the kitchen TV shows it moving from New to Ready for pickup, next to the café’s Square orders.

  7. Sun

    The owner’s view

    The owner opens each store’s dashboard: checklist completion this week, open maintenance requests, overdue orders, and guest feedback. Then asks AI Search, “What’s still open at Riverside?” and gets the list with links.

Tips

  • Write your opening and closing procedures in Knowledge Center once — new staff can read them, and AI Search can answer questions from them.
  • Use a Food Safety Issue for anything health-related, so it has its own stages and nothing gets lost in general tasks.
  • Keep checklist items short and specific: “Fridge 1 below 41°F” beats “Check fridges.”
  • Put a TV above the pass showing Order tracking and Who’s on duty — see TV screens.
  • Use the Walk-in button for counter orders so nobody has to look up a customer.

Next: Getting started · All modules

Last updated: October 25, 2026. Questions? info@cohesync.com